BlockBeats News, October 11th, Binance co-founder He Yi posted an article stating, “Due to significant market volatility in the past 16 hours and high user traffic, some users experienced issues with their trades. We sincerely apologize for this. If you have suffered losses due to Binance, please contact customer service to register. We will individually review account activities, analyze the situation, and provide appropriate compensation. However, losses due to market volatility and unrealized profits are not covered by compensation.”
“Binance is Binance because we never shy away from issues. When faced with problems, we take responsibility—no excuses or apologies. Binance is committed to serving every user to the best of our ability and handling the responsibilities we should bear. Currently, the market is experiencing significant volatility, so please be aware of investment risks.”
