BlockBeats News, November 3rd, Ant Group Chairman Eric Jing stated at Hong Kong Fintechweek 2025 that Artificial Intelligence and Blockchain will reshape financial services. The financial services industry is a data-rich and language-intensive industry, where the service of financial products is actually abstract, complex, and credit-based, heavily relying on language to communicate and deliver, covering various areas of the financial field from backend to customer-facing interfaces. Therefore, I anticipate that it may be necessary to assign a dedicated account manager to each customer, managed by an AI agent, to answer questions, solve problems, and provide users with personalized and cost-effective advice, which is actually a multi-agent system, an agenda system. This is a short-term change driven by AI technology that we can expect in the financial sector.
Furthermore, tokenization driven by blockchain technology can convert various assets into on-chain tokens, allowing assets to be traded very transparently and trustfully across institutions and markets. We can expect a new payment area that truly achieves real-time global payments, which will benefit global trade and improve settlement efficiency. This change will bring more regulated innovation sectors and more participation from regulated entities, shifting transactions on the blockchain from speculation to value exchange, driving the transformation of financial services.
